Starting from 8:46 pm Eastern, we observed we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We took action to address the noted issues and we saw response times return to normal. A fix has been deployed and the issue has been fully resolved.
Posted Dec 21, 2022 - 04:33 EST
Update
Starting from 8:46 pm Eastern, we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.
Posted Dec 21, 2022 - 03:04 EST
Investigating
Starting from 8:46 pm Eastern, we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We are actively investigating the issue. We will provide our next update within 30min.
Posted Dec 21, 2022 - 02:14 EST
This incident affected: APIs (Transaction API, Membership API), User Interface (Analytics, Admin Portal, portal.sticky.io), and Third Party Integrations.