All Systems Operational

About This Site

This page offers performance information for the sticky.io platform. Check back here to view the current status of our system.

For all other information or to report a problem, please contact support@sticky.io

APIs Operational
Transaction API ? Operational
Membership API ? Operational
User Interface Operational
Analytics ? Operational
Admin Portal ? Operational
portal.sticky.io ? Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
System Throughput
Fetching
Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 12:21 EDT
Verifying - Redeployment of originally planned April 1, 2020 release was completed on Thursday, April 2, 2020 at 8:30am ET with the known fixes in place. We will continue to monitor throughout the morning and will officially close the maintenance window if no further issues are discovered.
Apr 2, 09:12 EDT
Update - We have identified the API errors in today's scheduled release and our team has a fix in place. We will be doing isolated testing this afternoon on a few affected clients and will proceed with the full platform release to all clients on Thursday, April 2, 2020 between 7am and 11am ET.
Apr 1, 13:34 EDT
Update - We have identified some new errors in API calls and are rolling back the platform to the previous release state. We will continue to investigate to determine if a fix and redeployment of today's platform release is possible.
Apr 1, 12:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 EDT
Scheduled - A sticky.io platform release is scheduled for Wednesday, April 1, 2020 between 8am ET and 12pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

Summary of Planned Changes:

- Pushing a minor PHP version upgrade (PHP 7.2 => 7.3) across the platform services. It has been benchmarked as being approximately 10% faster than PHP 7.2 and also contains some new features for future use, as well as numerous bug fixes.

- Added the additional security of 3D Verify 2.1 to our existing Acquired Gateway Integration.

- Added the gateway decline code in the response for new_order and order_view API calls. The gateway decline reason is already being returned. The decline code had been an internal decline code of 800 and that has now been updated to reflect the actual gateway decline reason code.

- Fixed issue where decline manager was continuing to retry the original decline order after the new order had been successfully attempted.

- Corrected the issue where custom HTML code was not displaying properly in the new updated email notification editor for the shipping confirmation notification. This issue did not affect outbound emails to customers, it was only present when trying to edit an existing shipping confirmation email template.
Mar 31, 10:09 EDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 EDT
Scheduled - A sticky.io platform release is scheduled for Thursday, 03/26/2020 between 9am ET and 1pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

New Features:
- New Payment Gateway: Paya Connect
- New Provider Integration: Smarty Streets, an address validation and verification provider.

Bug Fixes:

- Grand Total inconsistency coupon fix. For some customers the grand total on shipping reflected coupons but the order total would not, those customers will no longer see this discrepancy.
- Clients that found archived campaigns showing in new order pages, shall see this stop within this release.
Mar 24, 21:29 EDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.