status.sticky.io Status

All Systems Operational

About This Site

This page offers performance information for the sticky.io platform. Check back here to view the current status of our system.

For all other information or to report a problem, please contact support@sticky.io

APIs Operational

Transaction API Operational

Membership API Operational

User Interface Operational

Analytics Operational

Admin Portal Operational

portal.sticky.io Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

sticky.io Platform Release - Wednesday, August 12, 2020 Aug 12, 09:00-13:00 EDT

A sticky.io platform release is scheduled for Wednesday, August 12, 2020 between 9am ET and 1pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

Summary of Planned Changes:

- Avalara tax provider - added the ability for the client to add their warehouse address - to represent the state from which the items are sent
- authorize_payment API method - Extended the temporary authorization expiration from 24 hours to 5 days
- Vantiv payment gateway provider - added the ability to post soft descriptor in authorization request

- ShipStation fulfillment - Custom fields are now saving properly in the profile
- Issue with tokens {nextsubscriptionamount} and {nextsubscriptionproduct} defaulting to $0.0 has been resolved
Posted on Aug 11, 15:52 EDT

System Metrics Month Week Day

System Response Time

Fetching

System Throughput

Fetching

Past Incidents

Aug 11, 2020

No incidents reported today.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

sticky.io Platform Release - Wednesday, August 5, 2020

Completed - The scheduled maintenance has been completed.
Aug 5, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:00 EDT

Scheduled - A sticky.io platform release is scheduled for Wednesday, August 5, 2020 between 9am ET and 1pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

Summary of Planned Changes:

- New Feature: Product level coupons
- Added 3D Verify 2.1 to Cybersource Gateway
- Dynamic descriptors can now be used in Braintree gateway with PayPal
- Orders with $0 prepaid rebills are now being excluded from the non billable query
- Product import using CSV format will now allow bundles to be imported
- Stripe gateway - when a subscription has a credit card updated we will now get a new token from the gateway so that the CVV is passed through
- Added the ability to change the variant on a subscription
- Contacts Page - added the Campaign Name and ID and the Product ID to the subscription section

- Removed the additional letters "amp" from the postback url tokens
- Stripe gateway - resolved the issue where the API was generating an error - "a source must be attached to a customer to be used as a payment method"
Aug 4, 11:30 EDT

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

sticky.io Platform Release - Wednesday, July 29, 2020

Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 09:01 EDT

Scheduled - A sticky.io platform release is scheduled for Wednesday, July 29, 2020 between 9am ET and 1pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

Summary of Planned Changes:

- Corporate Disk Fulfillment integration has been enhanced
- Ability to add subscription products to the next billing event when the original order/product was a one-time purchase
- ShipStation fulfillment - custom fields can now be posted
- Stripe gateway - bug fix for token errors in certain use cases
Jul 28, 12:08 EDT

Jul 28, 2020

No incidents reported.