status.sticky.io Status

All Systems Operational

About This Site

This page offers performance information for the sticky.io platform. Check back here to view the current status of our system.

For all other information or to report a problem, please contact support@sticky.io

APIs Operational

Transaction API Operational

Membership API Operational

User Interface Operational

Analytics Operational

Admin Portal Operational

portal.sticky.io Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

sticky.io Platform Release - Wednesday, May 27, 2020 May 27, 08:00-12:00 EDT

A sticky.io platform release is scheduled for Wednesday, May 27, 2020 between 8am ET and 12pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

Summary of Planned Changes:

- Open Payment Platform (ACI WorldPay) Gateway - added the option to use 3D Secure 2.0
- PayPal Gateway - Added currency NZD
- New integration for P2P Fulfillment Provider
- Order Detail Page - Added the product price next to the product name in the product drop down
- NewOrderCardOnFile API method - added the ability to send different shipping information than original order
- Product Index API method - now returns product image URLs if available

- Stripe Payment Gateway - Fixed bug where Voids were not processing correctly
- Order Detail Page - Fixed bug where order notes were sometimes not saving correctly due to timing of page loads
- User permissions - Fixed bug with missing employee department template access
Posted on May 26, 17:07 EDT

System Metrics Month Week Day

System Response Time

Fetching

System Throughput

Fetching

Past Incidents

May 26, 2020

No incidents reported today.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

sticky.io Platform Release - Thursday, May 21, 2020

Completed - The scheduled maintenance has been completed.
May 21, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 EDT

Scheduled - A sticky.io platform release is scheduled for Thursday, May 21, 2020 between 8am ET and 12pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

Summary of Planned Changes:

- Twilio SMS Integration for order notification triggers
- Payon Gateway Integration (aka ACI Worldwide Gateway): Added client IP address to transaction request
- API v2 - New contact_find API method
- Order Detail page: allow add/edit of order custom fields
- Subscription rebills can now run at the same time the original order posted versus at your preset daily time (contact your Client Success Manager to enable this)

- Fixed bug in custom recurring offer where the variants were not working
- Fixed bug in order_total_calculate API method with variant response
May 20, 12:00 EDT

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

sticky.io Platform Release - Wednesday, May 13, 2020

Completed - The scheduled maintenance has been completed.
May 13, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 EDT

Scheduled - A sticky.io platform release is scheduled for Wednesday, May 13, 2020 between 8am ET and 12pm ET. Specific release date/time and planned changes are tentative and are subject to change. We will keep this event updated with latest changes. All systems remain operational during the planned release with 100% planned uptime. This maintenance event is to notify our clients that a new platform release version is being staged and deployed.

Summary of Planned Changes:

- New product images functionality: manage product images directly on the platform
- AWeber email marketing integration: fix for access token
- Stripe payment gateway integration: improved handling of chargebacks/alerts
- Avalara tax provider integration: tax shipping option removed from profile
May 12, 14:35 EDT

May 12, 2020

No incidents reported.