API Latency and Performance Issue

Incident Report for status.sticky.io

Resolved

From 1 am EST to 5:50 am EST, we observed that API latency might result in new order creation errors that affected some customers. We took action to address the noted issues and the issue is now resolved the new orders are coming through.

Posted Jan 01, 2023 - 05:57 EST

Update

Starting from 1:00 am Eastern, we observed API latency might result in new order creation errors. Our Engineering Team is continuing to investigate the issue. We will provide our next update within 30min.

Posted Jan 01, 2023 - 05:12 EST

Investigating

Starting from 1:00 am Eastern, we observed API latency may result in new order creation errors. We are actively investigating the issue. We will provide our next update within 30min.

Posted Jan 01, 2023 - 04:08 EST

This incident affected: APIs (Transaction API).