Database Performance Degradation

Incident Report for status.sticky.io

Resolved

Between 3:50 AM EST and 3:55 am on 1/23/23 one of our databases experienced a higher-than-normal load resulting in a restart of the server. During this 4-minute window, some merchant operations, including new orders, failed to process for some customers. As of 3:55 AM EST, the issue has been fully resolved.

Posted Jan 23, 2023 - 05:43 EST

This incident affected: APIs (Transaction API).